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1604, 2018

Service Portal: Knowledge Base

April 16th, 2018|Categories: Training, Videos|

ServiceNow’s Knowledge Base can be leveraged for all users from the Service Portal.

Your organization will be able to showcase relevant documents and FAQs from the Service Portal — learn more by watching our video:

2603, 2018

Service Portal: How to Submit an Incident

March 26th, 2018|Categories: Training, Videos|

Give your employees the power to open their own Incident tickets by utilizing ServiceNow’s Service Portal. After filling out a simple form, your Service Desk will be able to troubleshoot and resolve the issue.

1203, 2018

Service Portal: Viewing Request Statuses

March 12th, 2018|Categories: Training, Videos|

Once you’ve submitted a Request from the ServicePortal, you’ll want to keep track of it. Watch our video to learn how:

603, 2018

Service Portal: How to Submit a Request

March 6th, 2018|Categories: Training, Videos|

ServiceNow’s Service Portal makes submitting requests simple. Follow along with us as we walk through the basic process of opening a request in the Service Portal:

2602, 2018

Asking Questions in ServiceNow

February 26th, 2018|Categories: Training, Videos|

If you have a question about something that your Knowledge Base doesn’t answer, then ask a question in ServiceNow for others to answer!

 

702, 2018

Using Dashboards and Overview pages in ServiceNow

February 7th, 2018|Categories: Training, Videos|

Dashboards, Homepages and Overview pages are fully-interactive and highly useful modules in ServiceNow.
Learn how to leverage the power of these pages by watching our video: