Focused on ServiceNow; focused on you.

Pathways Consulting Group was established in 2006 as a firm that focuses on helping organizations align IT with their business goals. Pathways is 100% focused on implementing and developing ServiceNow solutions since our partnership began in 2012.

ServiceNow Partner

As a ServiceNow Silver Solutions Partner, Pathways is empowered to plan, build, test, market and deploy enterprise service management solutions using the ServiceNow Cloud Platform across an organization’s enterprise. This includes ITSM, HR, CSM, PPM, Discover and more.

Read more about our partnership levels with ServiceNow.

We have successfully implemented and developed ServiceNow within a large variety of industries — from global banking organizations, healthcare companies and insurance firms, to name a few — our customer satisfaction (CSAT) score, as tracked by ServiceNow, is 9.6/10.

Since partnering with ServiceNow, Pathways has completed:

  • More than 250 new client stand-ups
  • Over 500 implementations
  • Approximately 18,000 hours of Production Support work for more than 65 clients.

Why Pathways?

Because of our belief that people are your biggest asset, we work tirelessly with you to review organizational structure, governance, process and technologies to ensure they maximize, not hinder, an individual’s pursuit of excellence. The power of your employees is too vital to leave untapped when redesigning organizational changes.

We Specialize In Service Management Using a People-Centric Approach

Because of our belief that people are your biggest asset, we work tirelessly with you to review organizational structure, governance, process and technologies to ensure they maximize, not hinder, an individual’s pursuit of excellence. The power of your employees is too vital to leave untapped when redesigning organizational changes.

 

A solid Enterprise Service Management platform is key to ensuring a successful transformation. Therefore, we also help organizations build and improve their ESM workflows and processes with an agnostic approach to technology. This includes analysis of existing investments in platforms, processes and workflows and evaluating all possible improvements, ensuring today’s changes help build toward the vision of your future ESM practice. We are also a full-service provider for ServiceNow, covering all aspects of the platform with expertise in building a blueprint foundation of your goals by using best business practices and ITIL methodologies. We provide process, workflow design and implementation with options for Steady State Resources to accommodate future needs and enhancements.

 

Pathways also provides training in all aspects of implementation on transformation efforts for a wide range of audience: Fulfiller, end-user, technical teams and executive management. Our training methods allow for quick adoption of the new processes and technology investment to assure utilization and efficiency. At the same time, we are ever-vigilant in assessing employee expertise in specific areas in an effort to maximize that competitive advantage to its fullest potential.

Our Team

We service metropolitan New York, New Jersey, Pennsylvania, New England and Mid-Atlantic regions and continue to expand. Our team includes business analysts, developers, engagement managers, project managers, trainers, implementation and ITIL specialist, and ITAM experts. We have completed successful transformations for organizations of all sizes and have endorsements of our work available upon request. We are extremely proud of our record of achievement and would be happy to tell you more about specific accomplishments.

 

Pathways boasts a lean senior management team. Our founding partners, each with more than 30 years of relevant experience, are deeply involved in developing client solutions on a daily basis.