A Leading IT Consulting Company

Pathways Consulting Group was established in 2006 as an IT consulting firm with a core competency in IT Transformation. We help organizations build the fundamentals to run more efficiently and align with their overall corporate strategy. We also provide organizations with the knowledge needed to enable them to make sound business decisions around people, process, governance and technologies, and to operate as a service provider for their customers.

We are a leading delivery partner for IT Transformation in the New York metropolitan area. Our professionals are unsurpassed in technical expertise and committed to remaining the most-valued long-term partners for our clients. We deliver the best IT transformation solutions and are lean and agile in our approach. We ensure organizational change is made easier and not a burden to you or your employees by focusing on your employees as key stakeholders. We elevate employee skills to drive closer alignment between IT and the business while, at the same time, maximizing operational efficiency. Our unique approach helps us earn trusted advisor status in every engagement.

ServiceNow Partner

As a ServiceNow Authorized Solutions Partner, Pathways is empowered to build, market and implement enterprise service management solutions and deployments of ServiceNow.

Pathways is also a part of the ServiceNow Technology Partner Program, enabling us to create technology that, when integrated or made compatible with ServiceNow, expands our customer’s capabilities.

Read more about our partnership levels with ServiceNow.

Why Pathways?

We Specialize In IT Transformation and IT Management Consulting Using a People-Centric Approach

Because of our belief that people are your biggest asset, we work tirelessly with you to review organizational structure, governance, process and technologies to ensure they maximize, not hinder, an individual’s pursuit of excellence. The power of your employees is too vital to leave untapped when redesigning organizational changes.

A solid Enterprise Service Management platform is key to ensuring a successful transformation. Therefore, we also help organizations build and improve their ESM workflows and processes with an agnostic approach to technology. This includes analysis of existing investments in platforms, processes and workflows and evaluating all possible improvements, ensuring today’s changes help build toward the vision of your future ESM practice. We are also a full service provider for ServiceNow and cover all aspects of the platform with expertise in building a blueprint foundation of your goals, by using best business practices and ITIL methodologies. We provide process, workflow design, and implementation with options for Steady State Resources to accommodate future needs and enhancements.

Pathways also provides training in all aspects of implementation on transformation efforts for a wide range of audiences; fulfiller, user, technical, executive management. Our training methods allow for quick adoption of the new processes and technology investment to assure utilization and efficiency. At the same time, we are ever-vigilant in assessing employee expertise in specific areas in an effort to maximize that competitive advantage to its fullest potential.

Our Team

We service metropolitan New York and New Jersey and are expanding operations into Pennsylvania and Connecticut. Our team includes business analysts, developers, engagement managers, project managers, trainers, implementation and ITIL specialist, and ITAM experts. We have completed successful transformations for organizations of all sizes and have endorsements of our work available upon request. We are extremely proud of our record of achievement and would be happy to tell you more about specific accomplishments.

Pathways boasts a lean senior management team. Its founding partners, each with more than 25 years of relevant experience, are deeply involved in developing client solutions on a daily basis.