About Tom Krivak

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So far Tom Krivak has created 27 blog entries.

Pathways to sponsor Fights4Vets Boxcar Brawl

By |August 14th, 2018|

For the second straight year, Pathways is proud to sponsor the Fights4Vets Boxcar Brawl on Friday, August 31 at the Radisson Lackawanna Station Hotel in downtown Scranton.

Fight4Vets is a Scranton, Pa-based non-profit dedicated to helping veterans and organizations that support veterans.

Pathways’ technical trainer Matt Swarts spoke with the  organizers about the upcoming event. “We came […]

Knowledge 18 Recap and our upcoming webinar!

By |May 17th, 2018|

With Knowledge18 wrapped up and our teams back from Las Vegas, we’ve taken some time to reflect on the events last week.

With Team Scrantonicity placing 3rd out of the roughly 35 teams participating in the CreatorCon Hackathon, their next steps include hosting a ServiceNow-backed webinar for approximately 2500 development members of the ServiceNow community.

Keep your […]

How does Certify by Pathways work its magic?

By |May 10th, 2018|

Since Knowledge18 is winding down, we want to help ease your transition back into office life by showing you a solution that our team developed: Certify, by Pathways.

Because manual access certification is a pain point for a vast majority of organizations, Pathways created Certify. Leveraging the power and flexibility of your ServiceNow platform, Certify replaces the error-prone and labor-intensive […]

Pathways at Knowledge18, Part 2: You can’t miss us; we’re in the finals!

By |May 9th, 2018|

It’s the day after the CreatorCon Hackathon at Knowledge18, and the Pathways team — known as Team Scrantonicity — has officially made it into the final 9!

With the creation of a health-tracking application, called NutriNow, Team Scrantonicity will be pitching their application in front of the Developer Hub and the ServiceNow executive judging team, including Allan Leinwand […]

Pathways at Knowledge 18: CreatorCon Hackathon about to start!

By |May 8th, 2018|


The Pathways team is about to start their CreatorCon Hackathon, from 3 p.m. to midnight local time.

The Hackathon is a showcase for developers and other users with knowledge of the ServiceNow platform to bring an idea to life.

So if you’re at Knowledge18, keep your eyes open for the Pathways team in the referee shirts:


Service Portal: Asking Questions

By |April 23rd, 2018|

If you have a question to ask, you don’t have to send an email or an IM — you can use the Community section on the Service Portal! This ServiceNow module allows any user to ask a question and lets other users in the system respond. Watch our video to learn how streamlined the process is:


Service Portal: Knowledge Base

By |April 16th, 2018|

ServiceNow’s Knowledge Base can be leveraged for all users from the Service Portal.

Your organization will be able to showcase relevant documents and FAQs from the Service Portal — learn more by watching our video:

Service Portal: Overview

By |April 3rd, 2018|

If you or your team has used the ServiceNow Service Portal only to open Requests or Incidents, then you’re missing out! Follow our Service Portal Overview and learn how to look at Knowledge articles and even search for items or answers to questions you might have:


Service Portal: How to Submit an Incident

By |March 26th, 2018|

Give your employees the power to open their own Incident tickets by utilizing ServiceNow’s Service Portal. After filling out a simple form, your Service Desk will be able to troubleshoot and resolve the issue.

Service Portal: Viewing Request Statuses

By |March 12th, 2018|

Once you’ve submitted a Request from the ServicePortal, you’ll want to keep track of it. Watch our video to learn how: