Focused on people as the key stakeholders, we ensure organizational change is made easier and not a burden to you.

Why Pathways?

We’re Pathways Consulting Group and we listen, we care, we execute Enterprise Service Management. With our experience and expertise, we take you step by step through your ServiceNow implementation all the way to IT Transformation. Learn how, contact us today.

Pathways & ServiceNow

Pathways Consulting Group is passionate about providing in depth consulting for new and existing ServiceNow customers. To fully leverage this enabling technology, let’s get started customizing or implementing ServiceNow today.

Managed Services

Plan. Discover. Execute. With Pathways’ Managed Services offering, we guarantee peace of mind by ensuring critical applications are monitored and complex issues are remediated quickly.

Latest News

Service Portal: Asking Questions

By |April 23rd, 2018|

If you have a question to ask, you don’t have to send an email or an IM — you can use the Community section on the Service Portal! This ServiceNow module allows any user to ask a […]

Service Portal: Knowledge Base

By |April 16th, 2018|

ServiceNow’s Knowledge Base can be leveraged for all users from the Service Portal.

Your organization will be able to showcase relevant documents and FAQs from the Service Portal — learn more by watching our video:

Service Portal: How to Submit an Incident

By |March 26th, 2018|

Give your employees the power to open their own Incident tickets by utilizing ServiceNow’s Service Portal. After filling out a simple form, your Service Desk will be able to troubleshoot and resolve the issue.